Privacy Policy — Jagabans L.A.

1. Introduction

This Privacy Policy explains how Jagabans L.A. (“we,” “us,” “our”) collects, uses, discloses, and protects information from users of jagabansla.com (the “Site”) and our mobile application (the “App”). Using the Site or the App means you accept this Policy.

2. Information We Collect

Information you give us:

• Name, email address, and phone number;
• Delivery address, and any delivery or pickup notes you add to an order;
• Reservation details (date, time, party size);
• A profile photo, if you choose to upload one;
• Messages you send us through our contact or support forms.

Account and order information:

• Your order history, including items ordered and order totals;
• Your loyalty points balance and points activity;
• Account credentials, managed through our authentication provider. We never see your password in readable form.

Payment information:

• Card details are entered directly into secure fields hosted by our payment processors. We do not receive or store your full card number, expiry date, or security code.
• We retain only a processor-issued transaction or customer reference so we can match payments to orders and process refunds.

Information collected automatically:

• IP address, browser type, device type, and pages viewed;
• Essential cookies that keep you signed in and preserve your cart.

Mobile app only:

• A push notification token, if you allow notifications, so we can send you order updates. You can revoke this at any time in your device settings;
• Your device location, only if you grant permission, to help you enter and confirm a delivery address. You can decline this and enter your address manually.

3. How We Use Information

We use your information to:

• Process and fulfil your orders and reservations;
• Arrange delivery and let you track your order;
• Take payment and issue refunds;
• Send you confirmations, receipts, and order status updates;
• Operate your account and loyalty points balance;
• Respond to your enquiries and provide customer support;
• Maintain the security of our services and prevent fraud;
• Meet our legal, tax, and accounting obligations.

4. Cookies & Tracking

We use only the cookies and local storage needed to run the Site — keeping you signed in and remembering the contents of your cart. We do not run third-party advertising networks, analytics trackers, social media pixels, or session-recording tools on this Site. You can block or delete cookies in your browser settings, though signing in and ordering may stop working if you do.

5. Do Not Track

Some browsers can send a “Do Not Track” signal. There is no common industry standard for how to respond to these signals, so we do not respond to them differently. This makes no practical difference to your privacy on our Site, because we do not track you across other websites or over time in the first place.

6. How We Share Information

We share personal information only with the service providers needed to run our business, and only with what they need to do their job:

• Payment processors (Square and Stripe) — to take payment and handle refunds. They receive your payment details directly and act as independent controllers of that data under their own privacy policies.
• Delivery partners (Uber Direct) — when you place a delivery order, we send them your name, phone number, delivery address, any delivery notes, and a list of the items in your order, so a courier can complete the delivery. They also send us the courier's name, phone number, and estimated arrival time so you can track your order.
• Cloud hosting and database (Supabase) — stores our application data and handles account sign-in on our behalf.
• Email delivery (Resend) — sends order confirmations, reservation confirmations, and account emails.
• Professional advisers and authorities — where we are legally required to disclose information, or where it is necessary to establish or defend legal claims, or to protect the safety of any person.

If you order through a third-party marketplace or ordering platform that we link to, that platform collects your information under its own privacy policy, not this one.

7. We Do Not Sell Your Information

We do not sell your personal information. We do not share it with third parties for cross-context behavioural advertising, and we do not disclose it to third parties for their own direct marketing purposes.

8. How Long We Keep Information

We keep your account information for as long as your account is open. Order and payment records are kept for as long as we need them for tax, accounting, and legal purposes. Reservation records are kept for a reasonable period after the booking date. When you delete your account, we remove your profile and contact details, but may retain a minimal transaction record where the law requires it.

9. Your Choices and Rights

• Access and correction — you can view and update your name, phone number, address, and profile photo in your account at any time.
• Deletion — you can delete your account and associated personal data at jagabansla.com/delete-account, or by emailing us.
• Marketing emails — you can unsubscribe using the link in any marketing email. We will still send you transactional emails about orders you have placed.
• Push notifications — turn these off in your device settings at any time.
• Location — decline or revoke the location permission in your device settings and enter your address manually instead.

10. California Privacy Rights

California Civil Code section 1798.83 (the “Shine the Light” law) lets California residents ask us for a list of the personal information we disclosed to third parties for those third parties' own direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes, so there is nothing to report. You may still contact us with any question about our privacy practices.

11. Security

We use encryption in transit, access controls, and database-level security rules to protect your information, and card details never reach our servers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by California law.

12. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

13. Third-Party Links

The Site may include links to external sites, including third-party ordering platforms. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

14. Updates to This Policy

We may update this Policy from time to time. We will change the “Last Updated” date at the top of this page when we do, and revised versions take effect when posted. Please check back periodically.

15. Contact Us

If you have questions about this Policy or wish to exercise any of the choices described above, contact us at:

Jagabans L.A.
1423 W. Pico Blvd, Los Angeles, CA 90015
Email: info@jagabansla.com